Returns Policy
At shopurbankraft.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it in accordance with our policy below.
Returns Period
You have 30 days from the date of delivery to return your item(s) for a refund or exchange. The item(s) must be unused, in their original condition, and with all tags and packaging intact.
How to Return
- Log in to your account and visit the Order History section to initiate a return.
- Follow the instructions to generate a returns label.
- Pack the item(s) securely and attach the returns label.
- Drop off your package at your nearest authorized courier location.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item, please return the original purchase and place a new order for the desired item.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact our customer service team within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless faulty. These include:
- Personal care products
- Earrings and other pierced jewelry
- Custom-made or personalized items
International Returns
If you are returning an item from outside the UK, you may be responsible for return shipping costs and any applicable customs fees.
For any further questions regarding returns, please visit our Help Center or contact our customer service team.
This policy applies to purchases made online at shopurbankraft.com.