Urban Kraft Products are currently available at select locations. You can view the list of location at: Urban Kraft | Global Locations Link
If you can’t find a location near you, please hang in there while we are expanding globally and will soon make Urban Kraft products available at a location near you. The great thing is, we do offer worldwide shipping, so if you’d like you can always place an order online. For other questions, please contact us.
If a product is not found on our website, it is most likely not available on our site and will be replaced by a new product. However, it may still be available at your local Urban Kraft retailers. Please submit a request and a service we will respond to you shortly.
Emails are generally responded to within 1-2 business days.
If you do not get a response, please be sure to check your spam folder to ensure you email software did not block our response. Please also check that emails from “shopurbankraft.com” is white-listed in your spam filter to ensure our emails are not blocked.
Urban Kraft bags and accessories are made from a paper like material that cannot be torn. It’s durable, washable, tear-resistant, water-repellent, and made to last, guaranteed.
We recommend either hand washing the product or using a washing machine with mild soap and hanging to air dry. We do not recommend using the dryer.
No, they are not. However, they are treated to provide water resistance and will keep the inside of bags dry from a little water, and if it does get in contact with water, it dries pretty quickly.
Yes, We offer worldwide shipping on all our products. All shipments will be sent from our office and shipping facility in New York City.
We offer Free international shipping on orders over $150. For all other orders there’s a flat shipping rate of $25.
Urban Kraft is not responsible for any duties or taxes you are charged when purchasing from ShopUrbanKraft.com.
Please note if an estimated ship date is listed, that is the day we are expecting the product to arrive in our shipping facility.
Once the product arrives in our warehouse, orders begin to process and ship within 2-3 business days (regardless of the shipping method).
As soon as your order is ready to ship, a tracking number will be emailed to you.
Urban Kraft diligently works to receive the pre-ordered product as quickly as possible to stay on schedule for our estimated ship date(s).
Urban Kraft updates the estimated ship date on ShopUrbanKraft.com on a regular basis.
If the item is in stock, then we typically turn around orders in under 24 hours. That means your package should be out the door and with the courier in a day. The shipping time will vary by final destination and shipping options chosen.
Once an item is ordered, it is immediately logged into our system and shipping label is generated. Changing an address can be a bit tricky and cause a delay in the package moving out of our warehouse. We suggest you keep the address originally entered. If you have us a completely incorrect address, don’t worry we can try to get you sorted. Email us at firstname.lastname@example.org
Of course. As soon as a package leaves our warehouse our system will send you an automated email with your tracking number and directions to check on the status of the delivery.
Thank you in advance for your interest in working with Urban Kraft Co. In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store on our wholesale contact form, we will get back to you shortly. – Wholesale Contact Form Link
We are a distribution business and would like to distribute Urban Kraft Products. Who should we contact?
Please contact email@example.com and one of our distributor agents will contact you with details.